Answers to the questions we hear most. Can't find yours? Contact us directly.
What are the main services of Qoprall Computer Solution?+
We provide IT Support (monthly, on-site, remote), software development (school, accounting, hospital, HRM/CRM, inventory, POS), network services (analysis, installation, maintenance), and multimedia (video, streaming, design).
Is support really available 24x7?+
Yes. For customers on the Business plan and above, our team is on standby 24 hours a day, including weekends, via remote support. On-site visits follow the agreed schedule.
How fast is the response time when an issue occurs?+
Critical issues are responded to in under 1 hour remotely. When hands-on work is needed, our technicians head to your site according to your plan's SLA.
Can you build software for specific custom needs?+
Absolutely. We develop custom applications — from needs analysis and design to development, user training, and maintenance.
How does the service pricing work?+
There are monthly plans (see the Our Pricing page), per-visit fees for on-site service, and per-project quotes for software/networking. Initial consultation is always free.
Do you serve clients outside Jakarta?+
Yes. Remote support covers all of Indonesia, and for installation/implementation projects we can dispatch a team to your city.
Is our data safe in Qoprall's hands?+
We apply strict confidentiality and security standards: restricted access, NDAs when required, plus backup and data-protection practices on every engagement.
How do we get started?+
Reach us via WhatsApp, phone, or the contact form. Our team will schedule a free consultation to understand your needs and prepare a quote.
